Question 1

What is the rate for a CDG transfer from Paris?

Accepted Answer

The fixed rate is €120 from central Paris (1st–10th) and €110 from the outskirts (11th–20th) to CDG airport, all inclusive: A1/A3 tolls, luggage assistance, waiting time in case of flight delay.

Question 2

What is the rate for an Orly transfer from Paris?

Accepted Answer

The fixed rate is €110 from Paris (center or outskirts) to Orly. Tolls and waiting time included.

Question 3

What is the rate for Beauvais from Paris?

Accepted Answer

The fixed rate is €200 from Paris to Beauvais-Tillé Airport (BVA). The airport is 85 km from Paris, journey about 1h15. Return Beauvais → Paris on request.

Question 4

What is the rate for Disneyland Paris from Paris?

Accepted Answer

The fixed rate is €120 from Paris, CDG or Orly. Up to 6 passengers at the same price.

Question 5

Is the rate per person or per vehicle?

Accepted Answer

Always per vehicle. Alone or with 6 passengers, the rate does not change. The Mercedes EQV 300 accommodates up to 6 people with their luggage.

Question 6

How do I confirm my booking?

Accepted Answer

Via the online form (reply within 15 min), by phone at +33 6 02 56 56 80, or by WhatsApp. No online payment, the booking is confirmed directly, the full fare is paid on board.

Question 7

Which vehicle does Onyx Drive use?

Accepted Answer

The Mercedes EQV 300, a premium electric van. 6 seats, 1,030-litre trunk (expandable to 4,630 L), 100% electric, zero CO₂ emissions, Wi-Fi on board.

Question 8

How much luggage can fit in the van?

Accepted Answer

The Mercedes EQV 300 trunk is 1,030 litres, expandable to 4,630 litres. 4 large suitcases, 2 handbags and extra space if needed.

Question 9

Is the Mercedes EQV 300 suitable for people with reduced mobility?

Accepted Answer

Yes. Access is made easy by the large sliding doors and floor height. Assistance getting in included.

Question 10

Is there Wi-Fi in the van?

Accepted Answer

Yes. The Mercedes EQV 300 is equipped with Wi-Fi and USB chargers for all passengers.

Question 11

How does real-time flight tracking work?

Accepted Answer

Give us your flight number when booking and it is tracked automatically. In case of delay, your driver adjusts his arrival time without you having to call, and waiting is included at no extra charge for up to 1 hour after actual landing. Without a flight number, tracking isn't possible and the standard free waiting time (30 min) applies.

Question 12

Where does the driver wait at CDG?

Accepted Answer

At the baggage claim exit of the correct terminal (T1, T2A-G, T3). The driver has an ADP badge for direct access to Arrivals areas. Name sign.

Question 13

Where does the driver wait at Orly?

Accepted Answer

At the baggage claim exit of the terminal you specified (Orly 1, 2, 3 or 4). Name sign. You receive the driver's number by SMS before landing.

Question 14

What happens if my flight is cancelled?

Accepted Answer

Contact your driver as soon as possible. Cancellation is free if it happens at least 12 hours before the scheduled departure. In case of airline cancellation, no penalty on our side.

Question 15

When and how do I pay?

Accepted Answer

No online payment: the full fare is paid on board, at the end of the trip, cash, debit/credit card, Apple Pay, Google Pay accepted. For companies: monthly invoicing available.

Question 16

Can I cancel a booking?

Accepted Answer

Yes, free of charge, if you cancel at least 12 hours before the scheduled departure. Below that, your driver may already be mobilized: free cancellation is no longer guaranteed and actual dispatch costs may be charged.

Question 17

Is Onyx Drive available 24/7?

Accepted Answer

Yes, 24/7, 365 days a year. No night, weekend or public holiday surcharge.

Question 18

Does Onyx Drive offer corporate accounts?

Accepted Answer

Yes. Monthly invoicing, recoverable VAT, detailed trip log. Contact us at contact@onyxdriveparis.fr.

Question 19

How do I get a CO₂ statement?

Accepted Answer

Each invoice mentions the CO₂ emissions saved compared to a diesel. On a Paris–CDG trip: approximately 6 to 9 kg saved.

Frequently Asked Questions

Rates & Booking

The Vehicle

Flight Tracking & Airports

Payment & Cancellation

Corporate & Invoicing

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